Frequently Asked Questions

Get answers to your most pressing questions about our services and solutions with our comprehensive FAQs. We understand that navigating the world of Information Technology can be complex, which is why we’ve compiled a list of common queries and concerns to help provide clarity and peace of mind. If you can’t find the information you’re looking for, please don’t hesitate to get in touch with our expert team – we’re always here to help.

Cyber Security

How long does a SOC 2 audit take?

The time required to complete a full SOC 2 Type 2 audit will vary depending on the size and complexity of your company, as well as the nature of your customer base and dangerous environment. A SOC 2 Type 1 report typically takes two months to complete, whereas a SOC 2 Type 2 report typically takes 4 months.

Is Cloud Provider Responsible for My Security?

One of the common misconceptions is that security is the responsibility of the cloud provider. Where as it is is true that the cloud provider needs to secure the infrastructure, what actually happens inside the application and how it has been coded is your responsibility. Applications must undergo penetration testing and security code review to ensure that they are secure.

Cloud services promise to provide flexibility, scalability, measured service and certain cost efficiencies, but also present additional security risks associated with authentication, access and storage of government data. The total economic cost and different security elements of cloud services must be fully understood when evaluating cloud computing in general and the various deployment models (public, private, hybrid, community).

What To Do When You Are Under Cyber Attack?

When a breach is discovered, it is essential to act comprehensively and quickly, or it may expose the business to greater liability. There are six critical steps the organisation must take to deal with it.

  1. Engage the Incident Response team: If you do not have one at the moment, Sign up right away and document the procedure.
  2. Identify and contain the breach by securing all business systems and ensuring business continuity.
  3. Investigate the breach to determine loopholes, impact and take actions to address the findings.
  4. For public facing organizations, manage the news. You may be required by law to disclose if personal data of the customers has been compromised.
  5. Take care of regulatory and legal requirements. Many countries and industries have outlined specific steps that must be carried out post breach.
  6. Manage the liability stemming from the breach.

Data and Analytics

What kind of data can be analyzed?

Data can be analyzed in many forms, including structured data (such as sales data and customer records) and unstructured data (such as social media posts and customer feedback). By combining different types of data, you can gain a more comprehensive view of your business and customers.

What is data architecture, and why is it important for my business?

Data architecture refers to the design and organization of your organization’s data assets. It includes decisions around data modeling, data storage, and data integration. Having a well-defined data architecture can help your organization optimize its data assets and make more informed business decisions.

How can I ensure that my organization’s data quality is high?

Data quality is a critical component of effective data management. There are several steps you can take to improve data quality, including data profiling, data cleansing, and ongoing data monitoring. It’s important to work with experienced professionals who can help you design and implement a data quality management program that meets your organization’s needs.

AI and Machine Learning

What types of machine learning algorithms are commonly used?

Machine learning algorithms can be grouped into three categories: supervised learning, unsupervised learning, and reinforcement learning. Common algorithms within each category include linear regression, decision trees, k-means clustering, and deep learning neural networks.

How can machine learning be used in business applications?

Machine learning can be applied to a wide range of business applications, including fraud detection, recommendation systems, predictive maintenance, and customer segmentation. By automating routine tasks and providing insights based on large amounts of data, machine learning can help organizations make more informed and efficient decisions.

How can businesses get started with implementing AI?

Getting started with AI can be daunting, but there are many resources available to help businesses get started. It is important to first identify a specific business problem that AI can help solve, and to work with experts in the field to develop a strategy and implementation plan.


How do you handle backup and disaster recovery in a cloud environment?

We have developed comprehensive backup and disaster recovery plans for our cloud solutions that ensure data availability and recovery in the event of an outage or disaster. Our approach involves the use of redundant systems, geographically distributed data centers, and automated backup and recovery processes to minimize downtime and data loss.

What are the different deployment models for cloud computing?

Public cloud: This is a service offered by third-party providers over the internet, and the resources are shared among many users.
Private cloud: This is a cloud infrastructure operated exclusively for a single organization, and it can be hosted on-premise or by a third-party provider.

Hybrid cloud: This is a combination of public and private clouds, allowing the organization to use the most appropriate environment for each workload.

What are some of the key considerations when selecting a cloud provider, and how can you help me navigate this process?

Some key considerations when selecting a cloud provider include security, reliability, scalability, cost, and compliance. We can help you navigate this process by conducting a thorough assessment of your business needs and requirements, and evaluating potential cloud providers based on these factors. We can also provide guidance on the selection of the appropriate cloud services and deployment models based on your business goals and objectives.

Have More Questions? Ask Us

Have a question that isn’t answered in our FAQ section? We’re happy to help! Our team is dedicated to providing the best customer service possible, and we’ll do our best to answer any questions you might have. Simply fill out the form below, and we’ll get back to you as soon as possible. Thank you for considering us for your technology needs.